If you forget your password, request a reset using your username or email. You’ll receive a one-time reset link by email, then create a new password on the secure reset screen.
If you forget your password, you can reset it at any time.
Reset Steps
- Go to Login Page
- Click “Forgot Password?”
- Enter username or email
- Check inbox for one-time reset link
- Click link to open secure reset screen
- Set a new password
- Log in using username + new password
Why Reset Links Are Email-Based
Email verification ensures:
- account ownership
- secure reset (prevents unauthorized access)
- Premium purchase & invoice continuity
- guarantee eligibility matching
- evidence trail for support (if needed)
Guarantee & Purchase Consistency
Because Premium access and the 100% Money-Back Guarantee rely on identity + invoice matching:
- email must remain valid
- reset must be performed through verified link
- usernames avoid conflicts when emails change
This avoids the most common reset errors seen in healthcare credential prep systems (e.g., mismatches between account email + exam registration email + invoice).
If You No Longer Have Access to the Email
You can contact support with:
- username
- order number (if Premium)
- identity match
- updated email address
Support can verify and update the account manually in rare cases.
Security Note
MedicoExam does not send passwords via email.
Reset links are one-time use and expire for security.
