MedicoExam (“we”, “us”, “our”) operates an online simulation-based practice platform for healthcare and medical certification candidates. This Privacy Policy describes how information is collected, used, stored, and safeguarded when you access or use our website and services (the “Platform”).
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Use.
1. Information We Collect
We may collect the following categories of information when you use the Platform:
1.1 Account Information
- Name
- Email address
- Password (encrypted)
1.2 Transaction Information
If you purchase digital access, we may collect:
- Order details
- Purchase history
- Payment confirmation status
Payment credentials (e.g., credit/debit numbers, banking data, etc.) are not stored by us; they are processed and stored by third-party payment processors.
1.3 Usage & Performance Data
Examples include:
- Exam attempts
- Scores and analytics
- Performance insights
- Activity logs (e.g., login time, pages visited, device type, IP, browser)
This helps us operate, optimize, and safeguard the Platform.
1.4 Support Communications
When you contact us, we may collect:
- Email address
- Submitted questions
- Attachments provided voluntarily
1.5 Optional Submissions
Users may voluntarily submit:
- Testimonials
- Feedback
- Suggestions
- Improvement requests
1.6 No PHI / No Healthcare Data
We do not collect, store, process, or transmit Personal Health Information (PHI) and are not a healthcare provider. The Platform is not subject to HIPAA or equivalent healthcare privacy regulations.
1.7 Service Classification
The Platform is classified as an educational test preparation service and not as a content distribution, archival, credentialing, licensure, or certification service. Platform materials are simulation-based and provided solely for study and exam preparation purposes.
2. How We Use Information
We use collected information to:
- Provide and operate the Platform
- Process orders for digital access
- Manage accounts and authentication
- Display performance analytics and exam history
- Detect fraud, abuse, or unauthorized use
- Improve user experience and product quality
- Communicate order-related or operational updates
- Provide support and assistance upon request
We do not sell, rent, lease, or trade personally identifiable information to any third party.
3. Cookies & Similar Technologies
We may use cookies and similar technologies to:
- Maintain session integrity
- Store user preferences
- Improve navigation and functionality
- Collect anonymous analytics
Users may control or delete cookies via their browser settings. Functional cookies are required for core Platform features.
4. Payment Processing & Security
All financial transactions are processed by third-party payment service providers. These providers may request payment credentials and verification data for fraud prevention and regulatory compliance.
We do not store payment card numbers, CVV/CVC codes, bank account numbers, or equivalent financial credentials on our servers.
5. Data Storage & Retention
We may retain account data and usage data for purposes such as:
- Order validation
- Fraud prevention
- Chargeback disputes
- Digital content access
- Legal and operational recordkeeping
Users may request account deletion; however, transaction records and fraud-prevention data may be retained as permitted for legitimate business purposes, including payment verification, dispute resolution, and chargeback defense.
6. Information Disclosure
We may disclose information to:
6.1 Service Providers
Third-party partners who assist with:
- Payment processing
- Cloud hosting
- Analytics
- Operational functions
These providers may only use data to perform services on our behalf.
6.2 Legal Necessity
We may disclose information if required to enforce these Terms, protect Platform integrity, prevent fraud, comply with lawful requests, or satisfy regulatory, legal process, or arbitration rulings. We do not voluntarily provide information to any certification vendor, credentialing body, academic institution, healthcare organization, or employer.
7. International Access
The Platform is operated globally and may be accessed from multiple geographic locations. Users are responsible for compliance with local laws applicable to their region of access. No jurisdictional obligations are implied by the availability of the Platform.
8. Children & Minors
The Platform is intended for individuals 18 years or older. We do not knowingly collect information from minors. Users must not create an account on behalf of minors.
9. No Medical, Clinical, or Professional Advice
The Platform does not provide medical, clinical, diagnostic, treatment, or academic advisory services. Performance analytics are educational and simulation-based only.
10. No Academic Misconduct or Vendor Affiliation
The Platform is not affiliated with any certification vendor, credentialing authority, training provider, or healthcare regulator. The Platform must not be used for academic misconduct, cheating, or unauthorized exam content acquisition. The Platform does not request, solicit, accept, or utilize confidential exam content, real exam recalls, memory dumps, or any vendor-prohibited materials.
11. Data Security Measures
While no system can guarantee absolute security, we use commercially reasonable administrative, technical, and organizational measures to safeguard data against unauthorized access or misuse.
12. User Rights & Requests
Users may request:
- Account deletion
- Email opt-out
- Update of account information
Requests may be verified to prevent fraud or unauthorized account manipulation.
13. Marketing Communications
We may send account-related or optional promotional communications. Users may opt out of promotional messages at any time. Order and operational communications cannot be opted out while the account is active.
14. Modifications to This Privacy Policy
We may update this Privacy Policy without prior notice. Continued use of the Platform after changes constitutes acceptance of the revised version.
15. Contact
For privacy-related questions or requests, contact us via:
legal@medicoexam.com
Support or operational inquiries may be submitted through the support channel indicated on our website.
