What Is the 100% Money-Back Guarantee?
The 100% Money-Back Guarantee is a refund policy for paid Premium — not a promise that you will pass. When a candidate prepares seriously on a supported healthcare certification exam and still receives a failing result on the official test, it returns the Premium purchase in full. Five conditions decide eligibility; all five have to hold, none is waived, and none of them asks you to pass.
What the policy protects is preparation that met a real standard and still fell short on exam day — not a change of mind, and not a single weak sitting. That is why the conditions are specific, and why each is verified rather than taken on trust. The free Demo is never bought, so it sits outside the guarantee entirely; only a paid Premium purchase can be refunded.
Turning a Failed Healthcare Certification Exam Into a Refund
Every one of the following must be in place for a refund:
- Three full-length Premium exams, each one scored 80% or higher.
- Premium in active use for ten days or more before you sit the official exam.
- The official certification exam actually taken, and its result an unsuccessful, failing one.
- That result shown on your official score report and checked against a government-issued ID.
- One candidate named across all three documents — the MedicoExam order invoice, the official score report, and the government ID must belong to the same person.
A worked case makes the shape clear. Someone preparing for NBRC’s Adult Critical Care Specialist exam, the ACCS credential, runs three full-length Premium exams above 80%, keeps Premium in use across more than ten days, sits the official exam, and does not pass; they then file the score report and a government ID whose name matches the invoice. That claim is complete. Buying Premium the night before, or sitting the exam under one name while the order stands in another, is not.
Which Medical Certification Exams the Guarantee Covers, and What Voids It
The policy reaches supported certifications only — the exams MedicoExam lists as eligible, not every credential a candidate might pursue — so confirm yours is covered before you count on it. Eligibility is tied to one verified identity, which is why account sharing voids the guarantee outright: preparation and an exam result that cannot be traced to the same person break the claim. And the policy never singles out a first sitting from a later one; a retake that satisfies the five conditions qualifies exactly as an earlier exam would. There is no sixth condition waiting past the five above.
Read the guarantee as a conditional refund with its terms stated plainly: three full-length Premium exams at 80% or better, ten days or more of Premium use, an official exam sat and failed, a score report and government ID that match your invoice, and a supported certification behind it. Meet every one and your Premium purchase returns in full; miss any and it does not. No pass is promised, and nothing hides in the fine print beyond the five conditions you can read here.
