Yes — refunds are available under MedicoExam’s 100% Money-Back Guarantee for candidates who genuinely prepare with Premium and do not pass their official certification exam. Standard consumer refunds are not provided after Premium activation.
MedicoExam offers two different refund pathways:
1. Performance Guarantee Refund (Primary Path)
Available when all conditions are met:
To qualify, candidates must:
- complete 3 full Premium simulations with 80%+, and
- use Premium for at least 10 days before their exam, and
- take the official certification exam, and
- receive an unsuccessful result, verified by score report + ID
If these conditions are met, we refund the Premium purchase in full — no hidden terms, no subscription fine print, no academic ambiguity.
This guarantee applies to supported healthcare certification exams and reflects the confidence we have in simulation-based preparation.
2. Pre-Activation Refund (Rare, Case-Limited)
Premium refunds may be approved before activation in cases such as:
- duplicate accidental purchase
- wrong exam selected (and not yet activated)
- billing or processing errors
- immediate buyer change-of-intent (0 usage)
Once Premium is activated, the refund path transitions exclusively to the Performance Guarantee model.
3. Case-by-Case Exceptions (Discretionary Safety Valve)
In rare situations, Support may approve exceptions such as:
- wrong exam purchased + no activation + documented reason
- misclicks or duplicate cart processing
- technical failures before activation
- cross-border payment interference
- institutional or compliance misalignment
Case-by-case handling protects both the candidate and the fairness of the guarantee system.
Why Refunds Are Not “No Questions Asked” After Activation
Premium access includes:
- full exam simulations
- mini simulations
- unlimited attempts
- randomized question sets
- performance review
- candidate-specific consumption
Once activated, Premium is considered consumed, even if lightly used — hence refunds shift to the performance outcome model rather than open consumer refunds.
Ethical & Trust Positioning
This structure ensures:
- zero-risk preparation for serious candidates
- no penalty for genuine exam failure
- no loophole for post-use refunds
- respect for credentialing fairness
- protection against digital product abuse
It also reflects how modern healthcare exam-prep platforms handle digital access products.
Global Summary (in one line)
- If you prepare seriously and don’t pass — we refund you.
- If you haven’t activated yet — we can help.
- If you activated — the guarantee applies.
Fair. Ethical. Candidate-first.
